Jira Service Management

{"xsrfToken":"d478770476808752af374bdca79623585b2869c5_lout","branding":{"id":"2","key":"sup","name":"Support","portalBaseUrl":"/servicedesk/customer/portal/2","logoUrl":"/rest/servicedesk/1/customer/viewport-resources/portal-logo/2/1","theme":{"headerBGColor":"#c6ffdf","headerLinkColor":"#292929","headerLinkHoverColor":"#addec3","headerLinkHoverBGColor":"#addec3","headerBadgeColor":"#addec3"}},"helpCenterBranding":{"logoUrl":"https://api.media.atlassian.com/file/af64cfd6-6d1c-46c1-970f-002975645b0e/image?token=eyJhbGciOiJIUzI1NiJ9.eyJpc3MiOiI3ZjdjMzUxOC00YWYyLTRjN2EtODQ2NS1hZDRmOWRkZGU4NmEiLCJhY2Nlc3MiOnsidXJuOmZpbGVzdG9yZTpmaWxlOmFmNjRjZmQ2LTZkMWMtNDZjMS05NzBmLTAwMjk3NTY0NWIwZSI6WyJyZWFkIl19LCJleHAiOjE3MzUyNDY5NzcsIm5iZiI6MTczNTI0NjM3N30.J1aJmoPXvNue4XHsZk827Inb_ki0LpT2dUh-WOafke4&client=7f7c3518-4af2-4c7a-8465-ad4f9ddde86a&mode=fit","logoId":"af64cfd6-6d1c-46c1-970f-002975645b0e","isLogoAvailable":true,"helpCenterTitle":"Welcome to the Kale's Help Center","sharedPortalName":"Kale Help Center","userInitialAnnouncementHeader":"","userInitialAnnouncementMessageWiki":"","translations":{"en-US":{"helpCenterTitle":"Welcome to the Kale's Help Center","sharedPortalName":"Kale Help Center","localeDisplayName":"English (United States)"}},"canEditAnnouncement":false,"siteDefaultLanguageTag":"en-US","userLanguageTag":"en-US","portalThemeColor":"#0c490d","helpCenterTitleColor":"#c5ffdf","useDefaultBanner":true,"isBannerAvailable":false,"hasTopBarBeenSplit":false},"portal":{"id":"2","key":"sup","projectId":10003,"serviceDeskId":2,"name":"Support","description":"Welcome! You can raise a request for Support using the options provided.","portalBaseUrl":"/servicedesk/customer/portal/2","onlyPortal":true,"reqTypes":[{"id":"27","name":"Can't Connect your Instagram or TikTok?","descriptionHtml":"Let's get you taken care of. Fill out the forms below. \uD83D\uDE0E\uD83D\uDEE0","callToAction":"Can't Connect your Instagram or TikTok?","introHtml":"If you're running into an error in the app or on FB while attempting to connect.","icon":10516,"iconUrl":"https://help.support.kalecard.com/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10516","groups":[3],"key":""},{"id":"26","name":"Can't Submit Content?","descriptionHtml":"Let's get you taken care of. Fill out the forms below. \uD83D\uDE0E\uD83D\uDEE0","callToAction":"Can't Submit Content?","introHtml":"You tried submitting content but you don't see eligible posts, etc.","icon":10534,"iconUrl":"https://help.support.kalecard.com/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10534","groups":[3],"key":""},{"id":"28","name":"Questions About Payment?","descriptionHtml":"Let's get you taken care of. Fill out the forms below. \uD83D\uDE0E\uD83D\uDEE0","callToAction":"Questions About Payment?","introHtml":"You submitted a post and you're waiting for an update on payment, etc.","icon":10484,"iconUrl":"https://help.support.kalecard.com/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10484","groups":[3],"key":""},{"id":"30","name":"Something Else?","descriptionHtml":"Let's get you taken care of. Fill out the forms below. \uD83D\uDE0E\uD83D\uDEE0","callToAction":"Something Else?","introHtml":"If you're running into technical troubles or confused about anything, use this so we can sort it out.","icon":10466,"iconUrl":"https://help.support.kalecard.com/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10466","groups":[3],"key":""},{"id":"13","name":"Emailed request","descriptionHtml":"","callToAction":"Emailed request","introHtml":"Request received from your email support channel.","icon":10527,"iconUrl":"https://help.support.kalecard.com/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10527","groups":[],"key":""},{"id":"17","name":"Get developer support","descriptionHtml":"","callToAction":"Get developer support","introHtml":"Use this request type to escalate customer issues to developers.","icon":10524,"iconUrl":"https://help.support.kalecard.com/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10524","groups":[],"key":""},{"id":"20","name":"Get Help with Your Account","descriptionHtml":"Please use this form for any questions on your mind about Kale or your account, NOT for technical issue, bugs, or updates on payment.","callToAction":"Get Help with Your Account","introHtml":"Have questions about your account, rewards, or anything related to how you use Kale? Use this for all non-technical queries.","icon":10515,"iconUrl":"https://help.support.kalecard.com/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10515","groups":[],"key":""},{"id":"10","name":"Licensing and billing questions","descriptionHtml":"","callToAction":"Licensing and billing questions","introHtml":"Choose this if you have questions about licensing or billing.","icon":10536,"iconUrl":"https://help.support.kalecard.com/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10536","groups":[],"key":""},{"id":"9","name":"Need Technical Help?","descriptionHtml":"","callToAction":"Need Technical Help?","introHtml":"Something not working with the app? If you're running into technical troubles like submitting content, connecting your social accounts, managing withdrawals, or if an error's got you puzzled, use this so we can sort it out.","icon":10520,"iconUrl":"https://help.support.kalecard.com/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10520","groups":[],"key":""},{"id":"12","name":"Other questions","descriptionHtml":"","callToAction":"Other questions","introHtml":"Don't see what you're looking for? Select this option and we'll help you out.","icon":10549,"iconUrl":"https://help.support.kalecard.com/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10549","groups":[],"key":""},{"id":"11","name":"Product trial questions","descriptionHtml":"","callToAction":"Product trial questions","introHtml":"Trying out our product and want more information? Select this and we'll be happy to answer your questions.","icon":10541,"iconUrl":"https://help.support.kalecard.com/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10541","groups":[],"key":""},{"id":"14","name":"Report an issue","descriptionHtml":"","callToAction":"Report an issue","introHtml":"Tell us the problems you're experiencing.","icon":10545,"iconUrl":"https://help.support.kalecard.com/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10545","groups":[],"key":""},{"id":"15","name":"Suggest a new feature","descriptionHtml":"","callToAction":"Suggest a new feature","introHtml":"Let us know your idea for a new feature.","icon":10535,"iconUrl":"https://help.support.kalecard.com/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10535","groups":[],"key":""},{"id":"16","name":"Suggest improvement","descriptionHtml":"","callToAction":"Suggest improvement","introHtml":"See a place where we can do better? We're all ears.","icon":10539,"iconUrl":"https://help.support.kalecard.com/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10539","groups":[],"key":""}],"reqGroups":[{"id":3,"name":"General"}],"orderMapping":{"3":[27,26,28,30],"4":[14]},"kbs":{"kbEnabled":false,"serviceDeskId":-1},"createPermission":true,"portalAnnouncement":{"portalId":2,"canEditAnnouncement":false,"canAdministerProject":false,"portalProjectKey":"SUPPORT","userLanguageHeader":"","userLanguageMessageWiki":"","defaultLanguageHeader":"","defaultLanguageMessage":"","defaultLanguageDisplayName":"English (United States)","isUsingLanguageSupport":false,"translations":{}},"canViewCreateRequestForm":true,"isProjectSimplified":false,"mediaApiUploadInformation":{"token":"eyJhbGciOiJIUzI1NiJ9.eyJpc3MiOiI3ZjdjMzUxOC00YWYyLTRjN2EtODQ2NS1hZDRmOWRkZGU4NmEiLCJhY2Nlc3MiOnsidXJuOmZpbGVzdG9yZTpjb2xsZWN0aW9uOnVwbG9hZC1wcm9qZWN0LTEwMDAzIjpbInJlYWQiLCJjcmVhdGUiLCJ1cGRhdGUiXSwidXJuOmZpbGVzdG9yZTp1cGxvYWQ6KiI6WyJyZWFkIiwiY3JlYXRlIiwidXBkYXRlIl0sInVybjpmaWxlc3RvcmU6Y2h1bms6KiI6WyJyZWFkIiwiY3JlYXRlIl19LCJleHAiOjE3MzUyNDc1NzcsIm5iZiI6MTczNTI0NjM3N30.AYSC2uvA-ZkxtphcG8ZKswbbTgUfSTQNvohGzYb7xOE","targetCollection":"upload-project-10003","endpointUrl":"https://api.media.atlassian.com","clientId":"7f7c3518-4af2-4c7a-8465-ad4f9ddde86a","tokenDurationInMins":20}},"reqCreate":{"id":26,"projectId":10003,"form":{"name":"Can't Submit Content?","descriptionHtml":"Let's get you taken care of. Fill out the forms below. \uD83D\uDE0E\uD83D\uDEE0","callToAction":"Can't Submit Content?","intro":"You tried submitting content but you don't see eligible posts, etc.","instructions":"Let's get you taken care of. Fill out the forms below. \uD83D\uDE0E\uD83D\uDEE0","icon":10534,"iconUrl":"https://help.support.kalecard.com/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10534","key":""},"fields":[{"fieldType":"text","fieldId":"email","fieldConfigId":"","label":"Email confirmation to","description":"","descriptionHtml":"","required":true,"displayed":true,"presetValues":[]},{"fieldType":"text","jiraFieldType":"summary","fieldId":"summary","fieldConfigId":"","label":"Briefly describe your issue in a few words","description":"i.e. Can't submit content even though my IG is connected","descriptionHtml":"i.e. Can't submit content even though my IG is connected","required":true,"displayed":true,"presetValues":[]},{"fieldType":"attachment","jiraFieldType":"attachment","fieldId":"attachment","fieldConfigId":"","label":"Upload any screenshots or screen recordings","description":"","descriptionHtml":"","required":false,"displayed":true,"presetValues":[]}],"userOrganisations":[],"canBrowseUsers":false,"requestCreateBaseUrl":"/servicedesk/customer/portal/2/create/26","requestValidateBaseUrl":"/servicedesk/customer/portal/2/validate/26","calendarParams":{"firstDay":0,"date":"2024-12-26T20:52:57+0000","useISO8601WeekNumbers":false,"dateIfFormat":"%e/%b/%y","dateTimeIfFormat":"%e/%b/%y %I:%M %p","timeFormat":"12"},"kbs":{"kbEnabled":false,"serviceDeskId":-1},"canRaiseOnBehalf":false,"canSignupCustomers":false,"canCreateAttachments":true,"attachmentRequiredField":false,"hasGroups":true,"canSubmitWithEmailAddress":false,"showRecaptcha":false,"siteKey":"","mediaApiUploadInformation":{"token":"eyJhbGciOiJIUzI1NiJ9.eyJpc3MiOiI3ZjdjMzUxOC00YWYyLTRjN2EtODQ2NS1hZDRmOWRkZGU4NmEiLCJhY2Nlc3MiOnsidXJuOmZpbGVzdG9yZTpjb2xsZWN0aW9uOnVwbG9hZC1wcm9qZWN0LTEwMDAzIjpbInJlYWQiLCJjcmVhdGUiLCJ1cGRhdGUiXSwidXJuOmZpbGVzdG9yZTp1cGxvYWQ6KiI6WyJyZWFkIiwiY3JlYXRlIiwidXBkYXRlIl0sInVybjpmaWxlc3RvcmU6Y2h1bms6KiI6WyJyZWFkIiwiY3JlYXRlIl19LCJleHAiOjE3MzUyNDc1NzcsIm5iZiI6MTczNTI0NjM3N30.AYSC2uvA-ZkxtphcG8ZKswbbTgUfSTQNvohGzYb7xOE","targetCollection":"upload-project-10003","endpointUrl":"https://api.media.atlassian.com","clientId":"7f7c3518-4af2-4c7a-8465-ad4f9ddde86a","tokenDurationInMins":20},"hasProformaForm":true,"proformaTemplateForm":{"id":5,"updated":"2024-04-17T19:19:35.626212777Z","publish":{"jira":{"submitOnCreate":true,"validateOnCreate":true},"portal":{"portalRequestTypeIds":[26],"submitOnCreate":true,"validateOnCreate":true}},"design":{"settings":{"templateId":5,"name":"Can't Submit Content?","submit":{"lock":true,"pdf":false},"templateFormUuid":"debfceb8-6e38-4aa3-bcfc-71c2b49ebf93"},"layout":[{"version":1,"type":"doc","content":[{"type":"paragraph","content":[]},{"type":"paragraph","content":[]},{"type":"extension","attrs":{"extensionType":"com.thinktilt.proforma","extensionKey":"question","parameters":{"id":9},"layout":"default","localId":"636571cc-4cff-4606-ab09-5fc17d7852d2"}}]},{"version":1,"type":"doc","content":[{"type":"panel","attrs":{"panelType":"warning"},"content":[{"type":"paragraph","content":[{"type":"text","text":"Before submitting a ticket, please attempt to connect your socials below: ","marks":[{"type":"strong"}]}]},{"type":"bulletList","content":[{"type":"listItem","content":[{"type":"paragraph","content":[{"type":"text","text":"For a TikTok account, go here: "},{"type":"inlineCard","attrs":{"url":"http://hello.kalecard.com/connect/tiktok"}},{"type":"text","text":" "}]}]},{"type":"listItem","content":[{"type":"paragraph","content":[{"type":"text","text":"For an Instagram account, go here: "},{"type":"inlineCard","attrs":{"url":"http://hello.kalecard.com/connect/facebook"}},{"type":"text","text":" "}]}]}]},{"type":"paragraph","content":[{"type":"text","text":"For Instagram:"}]},{"type":"bulletList","content":[{"type":"listItem","content":[{"type":"paragraph","content":[{"type":"text","text":"Verify if the account is a business account. "},{"type":"text","text":"Here’s how","marks":[{"type":"link","attrs":{"href":"https://help.instagram.com/2358103564437429"}}]},{"type":"text","text":"."}]}]},{"type":"listItem","content":[{"type":"paragraph","content":[{"type":"text","text":"You also need a Facebook account connected to your Instagram account as part of the verification process."}]}]},{"type":"listItem","content":[{"type":"paragraph","content":[{"type":"text","text":"Select "},{"type":"text","text":"all","marks":[{"type":"strong"}]},{"type":"text","text":" of your pages and Instagram accounts during the Facebook connection process. "}]}]},{"type":"listItem","content":[{"type":"paragraph","content":[{"type":"text","text":"If that doesn’t work, please go to "},{"type":"text","text":"Settings > Account Control > Alternate Instagram Flow ","marks":[{"type":"em"},{"type":"strong"}]}]}]}]},{"type":"paragraph","content":[{"type":"text","text":"IMPORTANT","marks":[{"type":"strong"}]},{"type":"text","text":": If you continue to have issues after trying the steps above, please send a screen recording of every attempt to connect your account so we can better assist you. "},{"type":"text","text":"For Instagram","marks":[{"type":"strong"}]},{"type":"text","text":", ensure to include screen recordings of both the normal flow (via Profile tab) and alternate flow (via Settings > Account Control). Thanks! "}]}]}]},{"version":1,"type":"doc","content":[{"type":"panel","attrs":{"panelType":"error"},"content":[{"type":"paragraph","content":[{"type":"text","text":"Your account must be connected.","marks":[{"type":"strong"}]},{"type":"text","text":" Connect your account "},{"type":"text","text":"here","marks":[{"type":"link","attrs":{"href":"http://hello.kalecard.com/connect/tiktok"}}]},{"type":"text","text":" for TikTok or "},{"type":"text","text":"here","marks":[{"type":"link","attrs":{"href":"http://hello.kalecard.com/connect/facebook"}}]},{"type":"text","text":" for Instagram. Then try submitting content again. "}]}]}]},{"version":1,"type":"doc","content":[{"type":"extension","attrs":{"extensionType":"com.thinktilt.proforma","extensionKey":"question","parameters":{"id":15},"layout":"default","localId":"9343ef5c-2972-4edb-a179-b73db93d7e3a"}}]},{"version":1,"type":"doc","content":[{"type":"panel","attrs":{"panelType":"error"},"content":[{"type":"paragraph","content":[{"type":"text","text":"Your post must use the correct tags.","marks":[{"type":"strong"}]},{"type":"text","text":" Delete your post and reupload it, ensuring to include the brand’s handle and hashtags in your caption. Tagging the brand isn't sufficient, their handle must be written in the caption, like this: @brand. Editing your caption won’t fix the issue. "}]}]}]},{"version":1,"type":"doc","content":[{"type":"extension","attrs":{"extensionType":"com.thinktilt.proforma","extensionKey":"question","parameters":{"id":59},"layout":"default","localId":"2837ef67-40b4-4bc0-9501-afe795dd4238"}}]},{"version":1,"type":"doc","content":[{"type":"panel","attrs":{"panelType":"error"},"content":[{"type":"paragraph","content":[{"type":"text","text":"Your post must be less than 14 days old","marks":[{"type":"strong"}]},{"type":"text","text":". Please re-upload your video and attempt to submit in the app again. "}]}]}]},{"version":1,"type":"doc","content":[{"type":"extension","attrs":{"extensionType":"com.thinktilt.proforma","extensionKey":"question","parameters":{"id":40},"layout":"default","localId":"0f627a34-b502-42a4-816c-47db7de99755"}},{"type":"extension","attrs":{"extensionType":"com.thinktilt.proforma","extensionKey":"question","parameters":{"id":62},"layout":"default","localId":"02482461-0185-4fbf-9148-2e4886f5faad"}},{"type":"paragraph","content":[]}]}],"conditions":{"56":{"t":"sh","i":{"co":{"cIds":{"9":["10"]}}},"o":{"sIds":["3"]}},"50":{"t":"sh","i":{"co":{"cIds":{"15":["20"]}}},"o":{"sIds":["4"]}},"57":{"t":"sh","i":{"co":{"cIds":{"15":["19"]}}},"o":{"sIds":["5"]}},"60":{"t":"sh","i":{"co":{"cIds":{"59":["1"]}}},"o":{"sIds":["6"]}},"64":{"t":"sh","i":{"co":{"cIds":{"9":["12"]}}},"o":{"sIds":["1"]}},"53":{"t":"sh","i":{"co":{"cIds":{"9":["11"]}}},"o":{"sIds":["2"]}}},"sections":{"4":{"name":"Explanation for missing tags","conditions":["50","56"]},"5":{"name":"If YES correct tags","conditions":["57","56"]},"2":{"name":"If NO account is connected to Kale","conditions":["53"]},"7":{"name":"If NO post is older than 14 days","conditions":[]},"3":{"name":"If YES account is connected to Kale","conditions":["56"]},"6":{"name":"If YES post is older than 14 days","conditions":["60","57","56"]},"1":{"name":"If TRIED BUT DIDN'T WORK social connection","conditions":["64"]}},"questions":{"62":{"type":"ts","label":"Phone number associated with your Kale account","description":"","validation":{"rq":true},"choices":[],"questionKey":""},"40":{"type":"pg","label":"Any additional info? ","description":"Please be as detailed as possible, include any troubleshooting steps you've already taken.","validation":{"rq":true},"choices":[],"questionKey":""},"59":{"type":"cs","label":"Did you publish your post more than 14 days ago?","description":"","validation":{"rq":true},"choices":[{"id":"1","label":"Yes","other":false},{"id":"2","label":"No","other":false}],"questionKey":""},"15":{"type":"cs","label":"Did you correctly include each tag AND hashtag in the caption of your post?","description":"NOTE: tagging the brand isn't sufficient, their handle must be written in the caption, like this: @brand","validation":{"rq":true},"choices":[{"id":"19","label":"Yes"},{"id":"20","label":"No"}],"questionKey":""},"9":{"type":"cs","label":"Is the account you posted on currently connected to Kale?","description":"i.e. you went through FB & TT to authenticate your account with Kale","validation":{"rq":true},"choices":[{"id":"10","label":"Yes"},{"id":"11","label":"No"},{"id":"12","label":"I tried, but it didn't work"}],"questionKey":""}}},"uuid":"debfceb8-6e38-4aa3-bcfc-71c2b49ebf93"},"proforma":{"formExists":true,"formValid":true,"formTemplateData":{"id":5,"updated":"2024-04-17T19:19:35.626212777Z","publish":{"jira":{"submitOnCreate":true,"validateOnCreate":true},"portal":{"portalRequestTypeIds":[26],"submitOnCreate":true,"validateOnCreate":true}},"design":{"settings":{"templateId":5,"name":"Can't Submit Content?","submit":{"lock":true,"pdf":false},"templateFormUuid":"debfceb8-6e38-4aa3-bcfc-71c2b49ebf93"},"layout":[{"version":1,"type":"doc","content":[{"type":"paragraph","content":[]},{"type":"paragraph","content":[]},{"type":"extension","attrs":{"extensionType":"com.thinktilt.proforma","extensionKey":"question","parameters":{"id":9},"layout":"default","localId":"636571cc-4cff-4606-ab09-5fc17d7852d2"}}]},{"version":1,"type":"doc","content":[{"type":"panel","attrs":{"panelType":"warning"},"content":[{"type":"paragraph","content":[{"type":"text","text":"Before submitting a ticket, please attempt to connect your socials below: ","marks":[{"type":"strong"}]}]},{"type":"bulletList","content":[{"type":"listItem","content":[{"type":"paragraph","content":[{"type":"text","text":"For a TikTok account, go here: "},{"type":"inlineCard","attrs":{"url":"http://hello.kalecard.com/connect/tiktok"}},{"type":"text","text":" "}]}]},{"type":"listItem","content":[{"type":"paragraph","content":[{"type":"text","text":"For an Instagram account, go here: "},{"type":"inlineCard","attrs":{"url":"http://hello.kalecard.com/connect/facebook"}},{"type":"text","text":" "}]}]}]},{"type":"paragraph","content":[{"type":"text","text":"For Instagram:"}]},{"type":"bulletList","content":[{"type":"listItem","content":[{"type":"paragraph","content":[{"type":"text","text":"Verify if the account is a business account. "},{"type":"text","text":"Here’s how","marks":[{"type":"link","attrs":{"href":"https://help.instagram.com/2358103564437429"}}]},{"type":"text","text":"."}]}]},{"type":"listItem","content":[{"type":"paragraph","content":[{"type":"text","text":"You also need a Facebook account connected to your Instagram account as part of the verification process."}]}]},{"type":"listItem","content":[{"type":"paragraph","content":[{"type":"text","text":"Select "},{"type":"text","text":"all","marks":[{"type":"strong"}]},{"type":"text","text":" of your pages and Instagram accounts during the Facebook connection process. "}]}]},{"type":"listItem","content":[{"type":"paragraph","content":[{"type":"text","text":"If that doesn’t work, please go to "},{"type":"text","text":"Settings > Account Control > Alternate Instagram Flow ","marks":[{"type":"em"},{"type":"strong"}]}]}]}]},{"type":"paragraph","content":[{"type":"text","text":"IMPORTANT","marks":[{"type":"strong"}]},{"type":"text","text":": If you continue to have issues after trying the steps above, please send a screen recording of every attempt to connect your account so we can better assist you. "},{"type":"text","text":"For Instagram","marks":[{"type":"strong"}]},{"type":"text","text":", ensure to include screen recordings of both the normal flow (via Profile tab) and alternate flow (via Settings > Account Control). Thanks! "}]}]}]},{"version":1,"type":"doc","content":[{"type":"panel","attrs":{"panelType":"error"},"content":[{"type":"paragraph","content":[{"type":"text","text":"Your account must be connected.","marks":[{"type":"strong"}]},{"type":"text","text":" Connect your account "},{"type":"text","text":"here","marks":[{"type":"link","attrs":{"href":"http://hello.kalecard.com/connect/tiktok"}}]},{"type":"text","text":" for TikTok or "},{"type":"text","text":"here","marks":[{"type":"link","attrs":{"href":"http://hello.kalecard.com/connect/facebook"}}]},{"type":"text","text":" for Instagram. Then try submitting content again. "}]}]}]},{"version":1,"type":"doc","content":[{"type":"extension","attrs":{"extensionType":"com.thinktilt.proforma","extensionKey":"question","parameters":{"id":15},"layout":"default","localId":"9343ef5c-2972-4edb-a179-b73db93d7e3a"}}]},{"version":1,"type":"doc","content":[{"type":"panel","attrs":{"panelType":"error"},"content":[{"type":"paragraph","content":[{"type":"text","text":"Your post must use the correct tags.","marks":[{"type":"strong"}]},{"type":"text","text":" Delete your post and reupload it, ensuring to include the brand’s handle and hashtags in your caption. Tagging the brand isn't sufficient, their handle must be written in the caption, like this: @brand. Editing your caption won’t fix the issue. "}]}]}]},{"version":1,"type":"doc","content":[{"type":"extension","attrs":{"extensionType":"com.thinktilt.proforma","extensionKey":"question","parameters":{"id":59},"layout":"default","localId":"2837ef67-40b4-4bc0-9501-afe795dd4238"}}]},{"version":1,"type":"doc","content":[{"type":"panel","attrs":{"panelType":"error"},"content":[{"type":"paragraph","content":[{"type":"text","text":"Your post must be less than 14 days old","marks":[{"type":"strong"}]},{"type":"text","text":". Please re-upload your video and attempt to submit in the app again. "}]}]}]},{"version":1,"type":"doc","content":[{"type":"extension","attrs":{"extensionType":"com.thinktilt.proforma","extensionKey":"question","parameters":{"id":40},"layout":"default","localId":"0f627a34-b502-42a4-816c-47db7de99755"}},{"type":"extension","attrs":{"extensionType":"com.thinktilt.proforma","extensionKey":"question","parameters":{"id":62},"layout":"default","localId":"02482461-0185-4fbf-9148-2e4886f5faad"}},{"type":"paragraph","content":[]}]}],"conditions":{"56":{"t":"sh","i":{"co":{"cIds":{"9":["10"]}}},"o":{"sIds":["3"]}},"50":{"t":"sh","i":{"co":{"cIds":{"15":["20"]}}},"o":{"sIds":["4"]}},"57":{"t":"sh","i":{"co":{"cIds":{"15":["19"]}}},"o":{"sIds":["5"]}},"60":{"t":"sh","i":{"co":{"cIds":{"59":["1"]}}},"o":{"sIds":["6"]}},"64":{"t":"sh","i":{"co":{"cIds":{"9":["12"]}}},"o":{"sIds":["1"]}},"53":{"t":"sh","i":{"co":{"cIds":{"9":["11"]}}},"o":{"sIds":["2"]}}},"sections":{"4":{"name":"Explanation for missing tags","conditions":["50","56"]},"5":{"name":"If YES correct tags","conditions":["57","56"]},"2":{"name":"If NO account is connected to Kale","conditions":["53"]},"7":{"name":"If NO post is older than 14 days","conditions":[]},"3":{"name":"If YES account is connected to Kale","conditions":["56"]},"6":{"name":"If YES post is older than 14 days","conditions":["60","57","56"]},"1":{"name":"If TRIED BUT DIDN'T WORK social connection","conditions":["64"]}},"questions":{"62":{"type":"ts","label":"Phone number associated with your Kale account","description":"","validation":{"rq":true},"choices":[],"questionKey":""},"40":{"type":"pg","label":"Any additional info? ","description":"Please be as detailed as possible, include any troubleshooting steps you've already taken.","validation":{"rq":true},"choices":[],"questionKey":""},"59":{"type":"cs","label":"Did you publish your post more than 14 days ago?","description":"","validation":{"rq":true},"choices":[{"id":"1","label":"Yes","other":false},{"id":"2","label":"No","other":false}],"questionKey":""},"15":{"type":"cs","label":"Did you correctly include each tag AND hashtag in the caption of your post?","description":"NOTE: tagging the brand isn't sufficient, their handle must be written in the caption, like this: @brand","validation":{"rq":true},"choices":[{"id":"19","label":"Yes"},{"id":"20","label":"No"}],"questionKey":""},"9":{"type":"cs","label":"Is the account you posted on currently connected to Kale?","description":"i.e. you went through FB & TT to authenticate your account with Kale","validation":{"rq":true},"choices":[{"id":"10","label":"Yes"},{"id":"11","label":"No"},{"id":"12","label":"I tried, but it didn't work"}],"questionKey":""}}},"uuid":"debfceb8-6e38-4aa3-bcfc-71c2b49ebf93"},"linkedJiraFields":[]},"key":""},"portalWebFragments":{"headerPanels":[],"subheaderPanels":[],"footerPanels":[],"pagePanels":{"propertyPanels":[],"legacyPropertyPanels":[]}}}