{"xsrfToken":"826e662d1edacf8a39bf865b1eef5dea6009768e_lout","branding":{"id":"2","key":"sup","name":"Support","portalBaseUrl":"/servicedesk/customer/portal/2","logoUrl":"/rest/servicedesk/1/customer/viewport-resources/portal-logo/2/1","theme":{"headerBGColor":"#c6ffdf","headerLinkColor":"#292929","headerLinkHoverColor":"#addec3","headerLinkHoverBGColor":"#addec3","headerBadgeColor":"#addec3"}},"helpCenterBranding":{"logoUrl":"https://api.media.atlassian.com/file/af64cfd6-6d1c-46c1-970f-002975645b0e/image?token=eyJhbGciOiJIUzI1NiJ9.eyJpc3MiOiI3ZjdjMzUxOC00YWYyLTRjN2EtODQ2NS1hZDRmOWRkZGU4NmEiLCJhY2Nlc3MiOnsidXJuOmZpbGVzdG9yZTpmaWxlOmFmNjRjZmQ2LTZkMWMtNDZjMS05NzBmLTAwMjk3NTY0NWIwZSI6WyJyZWFkIl19LCJleHAiOjE3MzUyNDg3NTYsIm5iZiI6MTczNTI0ODE1Nn0.LNewpy4iBRULEiQv7rYYDXSW4wMGml5HX6ZKiSMW1rk&client=7f7c3518-4af2-4c7a-8465-ad4f9ddde86a&mode=fit","logoId":"af64cfd6-6d1c-46c1-970f-002975645b0e","isLogoAvailable":true,"helpCenterTitle":"Welcome to the Kale's Help Center","sharedPortalName":"Kale Help Center","userInitialAnnouncementHeader":"","userInitialAnnouncementMessageWiki":"","translations":{"en-US":{"helpCenterTitle":"Welcome to the Kale's Help Center","sharedPortalName":"Kale Help Center","localeDisplayName":"English (United States)"}},"canEditAnnouncement":false,"siteDefaultLanguageTag":"en-US","userLanguageTag":"en-US","portalThemeColor":"#0c490d","helpCenterTitleColor":"#c5ffdf","useDefaultBanner":true,"isBannerAvailable":false,"hasTopBarBeenSplit":false},"portal":{"id":"2","key":"sup","projectId":10003,"serviceDeskId":2,"name":"Support","description":"<p>Welcome! You can raise a request for Support using the options provided.</p>","portalBaseUrl":"/servicedesk/customer/portal/2","onlyPortal":true,"reqTypes":[{"id":"27","name":"Can't Connect your Instagram or TikTok?","descriptionHtml":"<p>Let's get you taken care of. Fill out the forms below. \uD83D\uDE0E\uD83D\uDEE0</p>","callToAction":"Can't Connect your Instagram or TikTok?","introHtml":"<p>If you're running into an error in the app or on FB while attempting to connect.</p>","icon":10516,"iconUrl":"https://help.support.kalecard.com/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10516","groups":[3],"key":""},{"id":"26","name":"Can't Submit Content?","descriptionHtml":"<p>Let's get you taken care of. Fill out the forms below. \uD83D\uDE0E\uD83D\uDEE0</p>","callToAction":"Can't Submit Content?","introHtml":"<p>You tried submitting content but you don't see eligible posts, etc.</p>","icon":10534,"iconUrl":"https://help.support.kalecard.com/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10534","groups":[3],"key":""},{"id":"28","name":"Questions About Payment?","descriptionHtml":"<p>Let's get you taken care of. Fill out the forms below. \uD83D\uDE0E\uD83D\uDEE0</p>","callToAction":"Questions About Payment?","introHtml":"<p>You submitted a post and you're waiting for an update on payment, etc.</p>","icon":10484,"iconUrl":"https://help.support.kalecard.com/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10484","groups":[3],"key":""},{"id":"30","name":"Something Else?","descriptionHtml":"<p>Let's get you taken care of. Fill out the forms below. \uD83D\uDE0E\uD83D\uDEE0</p>","callToAction":"Something Else?","introHtml":"<p>If you're running into technical troubles or confused about anything, use this so we can sort it out.</p>","icon":10466,"iconUrl":"https://help.support.kalecard.com/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10466","groups":[3],"key":""},{"id":"13","name":"Emailed request","descriptionHtml":"","callToAction":"Emailed request","introHtml":"<p>Request received from your email support channel.</p>","icon":10527,"iconUrl":"https://help.support.kalecard.com/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10527","groups":[],"key":""},{"id":"17","name":"Get developer support","descriptionHtml":"","callToAction":"Get developer support","introHtml":"<p>Use this request type to escalate customer issues to developers.</p>","icon":10524,"iconUrl":"https://help.support.kalecard.com/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10524","groups":[],"key":""},{"id":"20","name":"Get Help with Your Account","descriptionHtml":"<p>Please use this form for any questions on your mind about Kale or your account, NOT for technical issue, bugs, or updates on payment.</p>","callToAction":"Get Help with Your Account","introHtml":"<p>Have questions about your account, rewards, or anything related to how you use Kale? Use this for all non-technical queries.</p>","icon":10515,"iconUrl":"https://help.support.kalecard.com/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10515","groups":[],"key":""},{"id":"10","name":"Licensing and billing questions","descriptionHtml":"","callToAction":"Licensing and billing questions","introHtml":"<p>Choose this if you have questions about licensing or billing.</p>","icon":10536,"iconUrl":"https://help.support.kalecard.com/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10536","groups":[],"key":""},{"id":"9","name":"Need Technical Help?","descriptionHtml":"","callToAction":"Need Technical Help?","introHtml":"<p>Something not working with the app? If you're running into technical troubles like submitting content, connecting your social accounts, managing withdrawals, or if an error's got you puzzled, use this so we can sort it out.</p>","icon":10520,"iconUrl":"https://help.support.kalecard.com/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10520","groups":[],"key":""},{"id":"12","name":"Other questions","descriptionHtml":"","callToAction":"Other questions","introHtml":"<p>Don't see what you're looking for? Select this option and we'll help you out.</p>","icon":10549,"iconUrl":"https://help.support.kalecard.com/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10549","groups":[],"key":""},{"id":"11","name":"Product trial questions","descriptionHtml":"","callToAction":"Product trial questions","introHtml":"<p>Trying out our product and want more information? Select this and we'll be happy to answer your questions.</p>","icon":10541,"iconUrl":"https://help.support.kalecard.com/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10541","groups":[],"key":""},{"id":"14","name":"Report an issue","descriptionHtml":"","callToAction":"Report an issue","introHtml":"<p>Tell us the problems you're experiencing.</p>","icon":10545,"iconUrl":"https://help.support.kalecard.com/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10545","groups":[],"key":""},{"id":"15","name":"Suggest a new feature","descriptionHtml":"","callToAction":"Suggest a new feature","introHtml":"<p>Let us know your idea for a new feature.</p>","icon":10535,"iconUrl":"https://help.support.kalecard.com/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10535","groups":[],"key":""},{"id":"16","name":"Suggest improvement","descriptionHtml":"","callToAction":"Suggest improvement","introHtml":"<p>See a place where we can do better? We're all ears.</p>","icon":10539,"iconUrl":"https://help.support.kalecard.com/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10539","groups":[],"key":""}],"reqGroups":[{"id":3,"name":"General"}],"orderMapping":{"3":[27,26,28,30],"4":[14]},"kbs":{"kbEnabled":false,"serviceDeskId":-1},"createPermission":true,"portalAnnouncement":{"portalId":2,"canEditAnnouncement":false,"canAdministerProject":false,"portalProjectKey":"SUPPORT","userLanguageHeader":"","userLanguageMessageWiki":"","defaultLanguageHeader":"","defaultLanguageMessage":"","defaultLanguageDisplayName":"English (United States)","isUsingLanguageSupport":false,"translations":{}},"canViewCreateRequestForm":true,"isProjectSimplified":false,"mediaApiUploadInformation":{"token":"eyJhbGciOiJIUzI1NiJ9.eyJpc3MiOiI3ZjdjMzUxOC00YWYyLTRjN2EtODQ2NS1hZDRmOWRkZGU4NmEiLCJhY2Nlc3MiOnsidXJuOmZpbGVzdG9yZTpjb2xsZWN0aW9uOnVwbG9hZC1wcm9qZWN0LTEwMDAzIjpbInJlYWQiLCJjcmVhdGUiLCJ1cGRhdGUiXSwidXJuOmZpbGVzdG9yZTp1cGxvYWQ6KiI6WyJyZWFkIiwiY3JlYXRlIiwidXBkYXRlIl0sInVybjpmaWxlc3RvcmU6Y2h1bms6KiI6WyJyZWFkIiwiY3JlYXRlIl19LCJleHAiOjE3MzUyNDkzNTYsIm5iZiI6MTczNTI0ODE1Nn0.KnALHYCTA9Y9dGlLK5xVqHKjbMYLcbfl05Ud4JVq_TY","targetCollection":"upload-project-10003","endpointUrl":"https://api.media.atlassian.com","clientId":"7f7c3518-4af2-4c7a-8465-ad4f9ddde86a","tokenDurationInMins":20}},"reqCreate":{"id":30,"projectId":10003,"form":{"name":"Something Else?","descriptionHtml":"<p>Let's get you taken care of. Fill out the forms below. \uD83D\uDE0E\uD83D\uDEE0</p>","callToAction":"Something Else?","intro":"<p>If you're running into technical troubles or confused about anything, use this so we can sort it out.</p>","instructions":"<p>Let's get you taken care of. Fill out the forms below. \uD83D\uDE0E\uD83D\uDEE0</p>","icon":10466,"iconUrl":"https://help.support.kalecard.com/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10466","key":""},"fields":[{"fieldType":"text","fieldId":"email","fieldConfigId":"","label":"Email confirmation to","description":"","descriptionHtml":"","required":true,"displayed":true,"presetValues":[]},{"fieldType":"text","jiraFieldType":"summary","fieldId":"summary","fieldConfigId":"","label":"Summary","description":"","descriptionHtml":"","required":true,"displayed":true,"presetValues":[]},{"fieldType":"textarea","jiraFieldType":"description","fieldId":"description","fieldConfigId":"","label":"What do you need help with? Provide as much detail as possible","description":"","descriptionHtml":"","required":true,"displayed":true,"presetValues":[],"rendererType":"atlassian-wiki-renderer"},{"fieldType":"attachment","jiraFieldType":"attachment","fieldId":"attachment","fieldConfigId":"","label":"Attach any relevant files","description":"","descriptionHtml":"","required":false,"displayed":true,"presetValues":[]}],"userOrganisations":[],"canBrowseUsers":false,"requestCreateBaseUrl":"/servicedesk/customer/portal/2/create/30","requestValidateBaseUrl":"/servicedesk/customer/portal/2/validate/30","calendarParams":{"firstDay":0,"date":"2024-12-26T21:22:37+0000","useISO8601WeekNumbers":false,"dateIfFormat":"%e/%b/%y","dateTimeIfFormat":"%e/%b/%y %I:%M %p","timeFormat":"12"},"kbs":{"kbEnabled":false,"serviceDeskId":-1},"canRaiseOnBehalf":false,"canSignupCustomers":false,"canCreateAttachments":true,"attachmentRequiredField":false,"hasGroups":true,"canSubmitWithEmailAddress":false,"showRecaptcha":false,"siteKey":"","mediaApiUploadInformation":{"token":"eyJhbGciOiJIUzI1NiJ9.eyJpc3MiOiI3ZjdjMzUxOC00YWYyLTRjN2EtODQ2NS1hZDRmOWRkZGU4NmEiLCJhY2Nlc3MiOnsidXJuOmZpbGVzdG9yZTpjb2xsZWN0aW9uOnVwbG9hZC1wcm9qZWN0LTEwMDAzIjpbInJlYWQiLCJjcmVhdGUiLCJ1cGRhdGUiXSwidXJuOmZpbGVzdG9yZTp1cGxvYWQ6KiI6WyJyZWFkIiwiY3JlYXRlIiwidXBkYXRlIl0sInVybjpmaWxlc3RvcmU6Y2h1bms6KiI6WyJyZWFkIiwiY3JlYXRlIl19LCJleHAiOjE3MzUyNDkzNTcsIm5iZiI6MTczNTI0ODE1N30.2qKZtMeG0BUudQ0tuvMk5f2ZgudyiRELzDP5TckcKRw","targetCollection":"upload-project-10003","endpointUrl":"https://api.media.atlassian.com","clientId":"7f7c3518-4af2-4c7a-8465-ad4f9ddde86a","tokenDurationInMins":20},"hasProformaForm":true,"proformaTemplateForm":{"id":2,"updated":"2024-04-17T19:30:28.483661485Z","publish":{"jira":{"submitOnCreate":true,"validateOnCreate":true},"portal":{"portalRequestTypeIds":[14,9,12,15,20,29,30],"submitOnCreate":true,"validateOnCreate":true}},"design":{"settings":{"templateId":2,"name":"Customer Support Request Form","submit":{"lock":false,"pdf":false},"language":"en-US","templateFormUuid":"23c055b8-8e80-4b45-a366-b3c0792dd66c"},"layout":[{"version":1,"type":"doc","content":[{"type":"extension","attrs":{"extensionKey":"question","extensionType":"com.thinktilt.proforma","layout":"default","parameters":{"id":4},"localId":"6715f2d0-b0f4-419e-8fe6-b1bab1a981cd"}},{"type":"extension","attrs":{"extensionKey":"question","extensionType":"com.thinktilt.proforma","layout":"default","parameters":{"id":3},"localId":"6920649a-74b8-4684-a011-21da64f1ed5f"}},{"type":"paragraph","content":[]}]}],"conditions":{},"sections":{},"questions":{"3":{"type":"ts","label":"Phone Number","description":"Phone number you used to sign up with Kale","validation":{"rq":true,"rgx":{"p":"^\\+?1?[-. ]?\\(?([0-9]{3})\\)?[-. ]?([0-9]{3})[-. ]?([0-9]{4})$","m":"Please enter a valid US or Canada number."}},"choices":[],"defaultAnswer":{"text":""},"questionKey":""},"4":{"type":"ts","label":"Your Name","description":"How you'd like to be addressed","validation":{"rq":true},"choices":[],"questionKey":""}}},"uuid":"23c055b8-8e80-4b45-a366-b3c0792dd66c"},"proforma":{"formExists":true,"formValid":true,"formTemplateData":{"id":2,"updated":"2024-04-17T19:30:28.483661485Z","publish":{"jira":{"submitOnCreate":true,"validateOnCreate":true},"portal":{"portalRequestTypeIds":[14,9,12,15,20,29,30],"submitOnCreate":true,"validateOnCreate":true}},"design":{"settings":{"templateId":2,"name":"Customer Support Request Form","submit":{"lock":false,"pdf":false},"language":"en-US","templateFormUuid":"23c055b8-8e80-4b45-a366-b3c0792dd66c"},"layout":[{"version":1,"type":"doc","content":[{"type":"extension","attrs":{"extensionKey":"question","extensionType":"com.thinktilt.proforma","layout":"default","parameters":{"id":4},"localId":"6715f2d0-b0f4-419e-8fe6-b1bab1a981cd"}},{"type":"extension","attrs":{"extensionKey":"question","extensionType":"com.thinktilt.proforma","layout":"default","parameters":{"id":3},"localId":"6920649a-74b8-4684-a011-21da64f1ed5f"}},{"type":"paragraph","content":[]}]}],"conditions":{},"sections":{},"questions":{"3":{"type":"ts","label":"Phone Number","description":"Phone number you used to sign up with Kale","validation":{"rq":true,"rgx":{"p":"^\\+?1?[-. ]?\\(?([0-9]{3})\\)?[-. ]?([0-9]{3})[-. ]?([0-9]{4})$","m":"Please enter a valid US or Canada number."}},"choices":[],"defaultAnswer":{"text":""},"questionKey":""},"4":{"type":"ts","label":"Your Name","description":"How you'd like to be addressed","validation":{"rq":true},"choices":[],"questionKey":""}}},"uuid":"23c055b8-8e80-4b45-a366-b3c0792dd66c"},"linkedJiraFields":[]},"key":""},"portalWebFragments":{"headerPanels":[],"subheaderPanels":[],"footerPanels":[],"pagePanels":{"propertyPanels":[],"legacyPropertyPanels":[]}}}